FAQ

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through our website or the courier's tracking service.

Yes, we offer international shipping via EMS with a flat-rate cost. The shipping fee is the same for all countries, but delivery times may vary depending on the destination.

For our customers in Indonesia, we use JNE for local shipping. The delivery time depends on the shipping option selected at checkout.

For Jakarta-based orders, we offer same-day/instant delivery. To arrange this service, please place your order via direct message on WhatsApp.

A small handling fee is included in the shipping cost to help cover packaging, transaction, and processing expenses. This ensures smooth and reliable order fulfillment while maintaining the best service possible.

For international orders, delivery usually takes 3 to 15 business days, depending on the destination. For domestic orders within Indonesia, the delivery time depends on the shipping option selected at checkout.

Once your order has shipped, you will receive a tracking number to monitor its status.

Once the courier has picked up the package for delivery, we are no longer responsible for any loss or issues that may occur during transit. However, we are happy to assist you in tracking your package or guiding you in contacting the courier service. Please reach out to the courier directly for any delivery-related concerns. Keep your package updated using the tracking information provided.

We are committed to making the return and exchange process as seamless as possible. To assist with this, we recommend recording a video while unboxing your package, as it can help facilitate any exchange or return requests. Please note that every product undergoes a thorough inspection before being shipped to our customers.

Only damaged, defective, or incorrectly shipped items are eligible for exchange or return, and they will be replaced with the same color and size. Examples of incorrect shipments include receiving the wrong color (e.g., ordering blue but receiving red) or the wrong size (e.g., ordering small but receiving medium). Our return policy allows you to return items within 5 days for domestic orders and 10 days for international orders after receiving your shipment.

Discounted items cannot be returned unless they are damaged, defective, or incorrectly shipped. All purchases made during our sale are final sale and not eligible for return or exchange. By placing an order, you agree to and accept this non-returnable policy.

All purchases are final and non-refundable. However, we accept returns for products that are defective, damaged, or incorrectly shipped in accordance with our policy. Examples of incorrect shipments include receiving the wrong color (e.g., ordering blue but receiving red) or the wrong size (e.g., ordering small but receiving medium).

To return faulty items, please provide photographic evidence of the defect or damage. A detailed explanation of the issue is strongly recommended.

Items must be returned in unworn, unwashed, and unused condition, with all original labels and tags attached.

We are not liable for returns on any Pacesonic gear purchased from other retailers or websites.

We sincerely apologize, but we do not accept exchanges for size or color at this time. Only damaged, defective, or incorrectly shipped items are eligible for exchange or return. Our policies are subject to change, so please refer to our latest updates. Please read the product details carefully before making an order.

All returns require prior approval from our team before shipping the item back. Please contact us at contact@pacesonicsports.com with "Refund & Return" as the subject. We reserve the right to reject returns if the product has been damaged by the customer, visibly worn or used, washed, or if the original hang-tags are not attached as received. Please ensure all return requests meet these conditions before reaching out to us.

A refund will be issued only after the returned item is received and inspected at our office. We will issue store credit within 4-5 business days or process a refund within approximately 15-30 days.

All return and reshipping costs for defective, damaged, or incorrectly shipped items are the responsibility of Pacesonic.

Refer to our size guide, which provides detailed measurements for each product. Additionally, you can find size information on each product page to help you choose the right fit.

We strive to display accurate colors on our website. However, variations may occur due to factors such as monitor settings and lighting conditions.

We do not have an offline store at the moment. However, for customers in Jakarta, you can visit our headquarters to view and purchase our products by appointment only. Please contact us at contact@pacesonicsports.com to schedule a visit.

We are unable to hold or reserve products due to limited availability.

For any inquiries, concerns, or assistance, please reach out to our customer support team at contact@pacesonicsports.com or visit our Contact Us page for additional contact options.

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